Refund Payments

Refunding a Stripe Payment

Depending on whether you need to do a full refund or a part refund you may need to do the refund from Stripe.

You can refund an entire Stripe payment from within Abukem.

Edit the order and click on payments in the menu on the right.

Click on the cross icon to the right of the payment to void this payment. This will result in the full payment being refunded from Stripe.

You can do a partial refund from Stripe

Login to stripe here and click on the payments tab.

Refunds take 5-10 days to appear on a customer's statement.

Next to the relevant order, click on refund charge.

You'll then be prompted to select how much to refund and the reason for the refund.